Privacy Policy

1. Introduction

Vanguard Technology Consulting, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at vanguardtc.com, use our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Name, email address, phone number, and company name when you submit a contact form or request a consultation
• Billing and payment information when you engage our services
• Communication records including emails, phone calls, and SMS/text messages
• Any other information you voluntarily provide to us

Information Collected Automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver and manage our IT services
• Send service-related communications, updates, and alerts
• Send promotional communications (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights
• Communicate with you via SMS/text messaging (see Section 5)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing), subject to confidentiality obligations
• Legal Requirements: When required by law, regulation, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of our company, our clients, or others

5. SMS/Text Messaging Policy

By providing your phone number and opting in, you consent to receive SMS/text messages from Vanguard Technology Consulting, LLC. These messages may include:

• Service alerts and notifications (e.g., system status updates, ticket updates)
• Appointment reminders and scheduling confirmations
• Responses to your support inquiries
• Promotional offers and company updates (only if you opt in to marketing messages)

Message Frequency and Costs:

• Message frequency varies based on your service plan and interactions
• Message and data rates may apply depending on your mobile carrier and plan
• We are not responsible for any charges from your mobile carrier

Opting Out:

You may opt out of SMS/text messages at any time by:

• Replying STOP to any message you receive from us
• Contacting us at (888) 873-3838 or info@vanguardtc.com

After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from us unless you re-subscribe. Opting out of SMS does not affect other communication channels.

For help with SMS messaging, reply HELP to any message or contact us at (888) 873-3838.

We do not share your phone number or SMS opt-in consent with any third parties for marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any goods or services.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us using the information below.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.